Cancellation and Refund Policy

1. Scope

This policy applies to bookings made directly with Titus Boat Tours (Justino David Martins Correia, tax number 221 828 753): on the website, by WhatsApp, phone, email or at the pier. It forms part of the Terms and Conditions.

Bookings made on GetYourGuide or another platform: cancellation and refunds follow that platform's conditions and are requested on the platform itself.

2. Summary

Hours are counted up to the booked boarding time.

3. How to cancel

1. Send your request in writing to geral@titusboattours.pt or on WhatsApp to +351 965 890 566.
2. Give your name, booking number or code and the date of the service.
3. The time we receive your message is what counts. We always confirm receipt in writing.

4. Cancellation by the Customer, when the service has been paid

1. 48 hours or more before boarding: 100% refund of the amount paid.
2. Between 48 and 24 hours before: 50% refund of the amount paid.
3. Less than 24 hours before, or no-show: no refund.
4. If you cannot travel, you can ask to change the date instead of cancelling (point 6).

5. Services paid on board

For the water taxi, boat tours and tailor-made services paid on board, cancellation is free of charge. Please give us at least 24 hours' notice, so we can offer the place to other customers. After repeated no-shows without notice, Titus Boat Tours may ask for advance payment for later bookings.

6. Changing the date or time

1. You can ask for a change up to 24 hours before boarding, free of charge, subject to availability.
2. Requests made less than 24 hours before are treated as a cancellation (point 4).
3. For groups, you can also change the number of passengers up to 24 hours before. If the number goes down, any refund of the difference follows point 4.
4. After a date change, cancellation deadlines are counted from the originally booked date.

7. Cancellation or changes by Titus Boat Tours

1. Titus Boat Tours may cancel or postpone a service for safety reasons: bad weather, sea or wind, tides, breakdown, decision of the maritime authorities or force majeure. For shared tours, also when the minimum number of passengers stated in the booking is not reached.
2. We let the Customer know as soon as possible, using the booking contact details.
3. The Customer chooses between:
   • a new date, at no cost;
   • a 100% refund of the amount paid;
   • a credit for the same amount, valid for 12 months, if preferred. A credit is never imposed.
4. If the skipper has to shorten a tour for safety reasons, we refund the share corresponding to the time not completed.

8. Refunds

1. Refunds are made using the original payment method (MB WAY, card, Stripe, Revolut, myPOS) or by bank transfer to the IBAN given by the Customer when no other way is possible.
2. They are processed within 10 working days of confirming the request. How long the money takes to reach your account depends on your bank or payment provider.
3. No bank or payment fees are deducted from the refund.

9. Delays and no-shows

We recommend arriving at the boarding point 10 minutes early. If the Customer is not at the boarding point at the booked time and has not warned us, the service is treated as not used. If you warn us in time, we will try to find another time on the same day, subject to availability.

10. Force majeure

Force majeure means events that Titus Boat Tours cannot control or avoid, such as storms, navigation bans, strikes, epidemics or fires. In these cases point 7 applies. Titus Boat Tours is not liable for other costs of the Customer, such as transport or accommodation, without prejudice to the Terms and Conditions.

11. Complaints

If you disagree with a decision on a cancellation or refund, you can use the Complaints Book (on paper or at livroreclamacoes.pt) or turn to an alternative dispute resolution body: CIMAAL or CNIACC. More details in point 14 of the Terms and Conditions.

12. Contact

• Email: geral@titusboattours.pt
• Phone and WhatsApp: +351 965 890 566

Last updated: 5 October 2026

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